Support tickets

Discord Ticket System for DayZ Servers

Give players a clear support path while staff keep reports in organised ticket channels instead of messy DMs.

Support in one place

Tickets turn player reports into staff channels with context.

Players can open a ticket and staff can ask for gamertag, server, time, screenshots, and what happened without losing the report in public chat.

Owners can style the panel, welcome message, colours, and close/finish behaviour.

Use it when chat is too messy for support.

Tickets give staff one place to ask for gamertag, server, time, screenshots, and what happened without losing the report in public chat.

Readable support cases

Support gets cleaner when staff are not chasing reports across chat, DMs, and screenshots.

Players also get a clear instruction: open a ticket, explain the issue, and wait for staff. That is easier than guessing who to message.

Commands

  1. Use /ticket setup to prepare the ticket system.
  2. Use /ticket panel to post the player-facing panel.
  3. Use /ticket style, /ticket welcome, and /ticket colours to match your server.
  4. Use /ticket close, /ticket finish, and /ticket refresh for staff handling.

Ticket opening questions

  • Write the welcome message like staff instructions: what happened, gamertag, time, screenshots, and which server.
  • Keep ticket permissions simple so players can open tickets but cannot see other players’ support channels.

Commands and options

Copy the command name, then fill in the Discord options listed under it. Discord shows the option fields after the command is selected.

/ticket setup
  • Discord asks for the ticket category/channel settings used by the panel.
/ticket panel
  • channel/panel target fields are shown by Discord.
/ticket style
  • style choices are shown by Discord.
/ticket welcome
  • welcome message/settings are shown by Discord.
/ticket colours
  • colour fields are shown by Discord.
/ticket close
  • No extra typed fields.
/ticket finish
  • No extra typed fields.
/ticket refresh
  • No extra typed fields.

Related features

Discord Setup Moderation Player Linking Server Status Log Feed

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