LEGION MEDIA
AI at the Front Desk
ABOUT THIS MEDIA
AI at the Front Desk targets platform-support loops where years of screenshots, reports, legal notices, and business-harm evidence get pushed through canned replies, wrong categories, and closed cases while harmful material stays live.
This is not a generic AI complaint. Soul is pointing at the support failure pattern where proof files, harm reports, and platform notices get flattened into automated decisions that do not address the actual URLs or conduct.