Support cases in Discord
The ticket system gives players a clear place to report problems, ask for help or submit server issues while keeping each case contained for staff.
Owners set up the ticket panel, colours and welcome wording. Players open a ticket from the panel, answer the server's opening questions and staff handle the case in one thread or channel instead of chasing reports through general chat.
The setup command lets the owner control the panel title, panel description, welcome text, image/banner pieces, button wording and colour style. That means the same ticket system can be used for ban appeals, raid reports, missing items, donation help, bug reports, faction applications or private setup support without rewriting the bot.
Each ticket keeps the player, opening context, staff replies and close action together. It is useful for PVP reports, missing items, donation questions, base issues, ban appeals and setup support.
Players get a private place to explain the issue, and staff get one contained history instead of hunting across general chat, DMs and screenshots.
When the panel needs to be reposted or style changes are made, staff can refresh the embeds instead of rebuilding the whole ticket system from scratch.
Refresh is useful after channel cleanup, colour changes, wording changes or when the original panel was pushed too far up the channel.
/ticket setup creates the panel and stores the ticket behaviour.
/ticket colours shows the available embed colour choices. /ticket refresh
reposts the panel embeds after changes. /ticket close closes the active case when staff are
done.
The setup options control what players see before they open a case and what message they receive when the ticket opens. The colour command helps owners pick a style before setup. Refresh keeps the public panel current. Close is the staff-side action that ends the case when the report, appeal or support request has been handled.
| Command | Options | Use |
|---|---|---|
/ticket setup |
Panel/style/question setup. | Creates the ticket system for the server. |
/ticket colours |
No required options. | Shows available embed colours. |
/ticket close |
No required options. | Closes the current ticket thread/case. |
/ticket refresh |
No required options. | Reposts or refreshes ticket embeds. |
